Heidi Waterhouse

Heidi is a technical writer and architect who specializes in creating first documentation for emerging products. She has a large amount of painful experience in the ways projects can go badly.

Radar

Everything is a little bit broken; or, The illusion of control

November 6, 2019

Heidi Waterhouse outlines ways to handle uncertainty by adding in error budgets, layered access, and other accommodations for failure.

Content

Y2K and other disappointing disasters

September 28, 2018

How risk reduction makes sure bad things happen as rarely as possible.